Free Standard Delivery - Yodel 48hr (Mon-Fri excluding Bank Holidays) on orders up to £60. Free Delivery offer from 9th April 2021 until 30th April 2021.
Next Day Delivery - Yodel 24hr (Mon-Fri excluding Bank Holidays), orders must be placed by 4pm for next day delivery - £3.50
Free Next Day Delivery on orders over £60.
Currently we only offer UK delivery, however we are looking to expand internationally. Please sign up to our mailing list or follow our social media to keep in the loop.
Our fulfilment partners are Selazar, they have a returns portal where customers can enter the email address and order number, used to purchase an item, it then will generate a Collect Plus label which they can use to take to a local collection point.
Please get in touch at email@example.com for more information.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.